Introduction

At Encajes S.A. Colombia, quality is a commitment embedded at every stage of our value chain. As a company dedicated to the design, production, and commercialization of innovative textiles, we recognize that quality is a fundamental driver of our mission and vision.​

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This policy establishes the framework to ensure that our products exceed customer expectations while strengthening loyalty, profitability, and long-term business sustainability.

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Objectives

Ensure the production of reliable, innovative textiles aligned with market trends by fostering a quality-driven organizational culture.

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Guarantee documented and controlled processes to maintain consistency and value across our products.

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Strengthen customer satisfaction and loyalty through timely, transparent, and responsible service, contributing to the positioning of Encajes S.A. Colombia as a strong and trusted brand at both national and international levels.

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​Scope

This policy applies to all employees, processes, products, and business lines of Encajes S.A. Colombia, as well as to third parties that directly or indirectly impact the quality of our products.​

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Definitions

Quality: The ability to meet customer requirements while maintaining trust in our products.​

Continuous Improvement: An ongoing effort to optimize processes, practices, and results.

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 Documented Process: An operational or administrative activity with a formal, clear, and accessible description to ensure proper execution and control.

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 Stakeholder: Any individual, department, or entity that affects or is affected by our activities.​​​

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Responsibilities​

General Manager: Approves this policy and allocates the necessary resources for its implementation.​

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Department Heads and Coordinators: Ensure the communication, understanding, and application of the policy within their respective teams.

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​All Employees: Understand and apply this policy in their daily responsibilities and actively participate in continuous improvement efforts.​

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Policy​

Encajes S.A. Colombia maintains a systematic and structured approach to its processes, aimed at ensuring product quality and customer satisfaction.

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​Accordingly, our commitment is based on the following principles:

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1. Design, produce, and commercialize high-quality textiles with innovation and added value.

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2. Deliver textile products that meet customer requirements, ensuring conformity and satisfaction through open communication channels that enable a clear understanding of their needs, allowing us to provide relevant and differentiated textile solutions. (For further details, refer to the Claims Policy PMV.001QD.)

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3. Maintain documented and controlled processes focused on operational efficiency, integrating quality into decision-making and internal management models through the active participation of all employees. This includes providing training, appropriate working conditions, and a respectful, collaborative work environment.

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4. Promote a culture of quality that prioritizes learning, continuous improvement, and internal collaboration by fostering a mindset of ongoing improvement, encouraging the identification and implementation of opportunities to optimize processes, reduce errors, and enhance results.

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​This policy will be periodically reviewed and updated in accordance with changes in the operating environment, organizational growth, and opportunities for improvement. The current version will be communicated to all employees and made available to relevant stakeholders.

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Validity and Updates

This Quality Policy is currently in Version 01, updated on June 9, 2025.